51000 Privacy Policy — Protecting Our Users' Information
This Privacy Policy explains how 51000 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We are committed to safeguarding your privacy at all times.
Effective date: 1 January 2026
Information We Collect from You
When you register and use the51000 platform, we collect several categories of information to ensure the service operates securely and smoothly:
- Account information: Full name, date of birth, email address, phone number, and encrypted password provided at registration.
- Personal identification information: Copies of identity documents such as a national ID or passport, which may be requested during the account verification (KYC) process.
- Payment information: Details related to your chosen payment methods, such as TNG eWallet, FPX, or local Malaysian bank accounts. We do not store full card numbers; this information is processed through secure payment gateways.
- Device & browser information: Device type, operating system, browser version, IP address, and other technical data recorded automatically when you access our platform.
- Usage data: Records of activity within the platform, including bets placed, games played, session duration, and content preferences.
- Cookies & tracking technologies: Data collected through cookies and similar technologies to enhance the user experience and analyse platform usage.
How We Use Your Information
Information collected by 51000 is used solely for legitimate purposes necessary to operate the platform. The primary purposes include:
- Account management: Processing registration, identity verification, login, and the management of your account settings;
- Transaction processing: Accurately and securely verifying and recording every deposit and withdrawal in MYR (RM);
- Platform security: Detecting and preventing fraudulent activity, account abuse, money laundering, and other security threats;
- Service improvement: Analysing usage patterns to improve the interface, introduce new features, and ensure optimal platform performance;
- User communications: Sending important account notices, policy updates, and responses to customer support enquiries;
- Legal compliance: Complying with applicable legal and regulatory requirements under the relevant jurisdiction.
51000 does not use your information for third-party advertising without your explicit consent.
Information Sharing & Your User Rights
51000 does not sell or rent your personal information to any third party for commercial purposes. Information may be shared only in the following situations:
- Service providers: Technical partners such as payment processors and cloud service providers who help us operate the platform, subject to strict confidentiality agreements;
- Legal requirements: Where required by law, court order, or a competent authority in Malaysia;
- Rights protection: In cases of fraud, security threats, or serious violations of our terms of use.
As a 51000 user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you;
- Right to rectification: You may ask us to update or correct information that is inaccurate or out of date;
- Right to erasure: You may request the deletion of your personal information, subject to any legal requirements that may prevent immediate removal;
- Right to object processing: You may object to the use of your data for specific purposes within the limits permitted by law.
To exercise any of these rights, please contact the51000 support team by email at [email protected]. We will process your request within fourteen (14) business days.
Policy Changes & How to Contact Us
51000 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. You will be notified of any material changes via in-platform notice or your registered email before the changes take effect.
Your continued use of the 51000 platform after any changes to this Privacy Policy are published will be taken as your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your information.
If you have any questions, concerns, or complaints related to privacy, there are several ways to get in touch with us:
- Support email: [email protected] (response within 24–48 hours)
- FAQ: View our FAQ page for answers to general questions about privacy and account security.
The 51000 privacy team operates around the clock to ensure every query relating to your personal data is handled with care and thoroughness.
Your Data Is Safe With Us
Register your51000 account with confidence — our platform is built to protect the privacy of Malaysian users while delivering an enjoyable sports betting and entertainment experience.